Adobe Campaign Business Practitioner (CBP) Certification Practice Exam

If an Update process fails due to a duplicate ID error, what should the Campaign Business Practitioner do first?

1. Contact an Administrator for assistance

2. Analyze the logic in each process box of the workflow

3. Display the target of the population and add columns to analyze IDs

4. Add a deduplication process to the workflow

The correct answer is: Display the target of the population and add columns to analyze IDs

The correct course of action when an Update process fails due to a duplicate ID error is to first display the target population and analyze the IDs. This step allows the Campaign Business Practitioner to identify the specific records causing the duplicate issues. By examining the target population, they can gather detailed insights into the data being processed, which can help pinpoint the source of the duplicates and understand the extent of duplication in the dataset. Analyzing the IDs in the target population helps in determining if the errors are due to data entry issues, inconsistencies in the ID format, or actual duplicate entries in the database. This understanding is crucial before making any changes to the workflow or contacting others for assistance. Only after identifying and analyzing the duplicates can informed decisions be made about necessary workflows or deduplication strategies. The other options, while potentially useful in the broader context of troubleshooting and refining workflows, do not directly address the immediate need to understand the underlying data issue associated with duplicate IDs.